Questions
Product FAQ
Clear answers to common product questions before you bring new warmth into your home.
Is this product suitable for my home?
Please review the product details, dimensions, fuel type, installation notes, and clearance guidance before ordering. If you are unsure, contact our support team before purchase.
How long does delivery usually take?
Most orders are processed promptly and delivered within 3–5 business days. Delivery timing may vary slightly by location, product size, and carrier availability.
Do you offer free shipping?
Yes. Hearthora offers free shipping on all products, so no additional standard shipping charge is added at checkout.
Can I return or exchange my order?
Yes. Eligible products can be returned or exchanged within 30 days, provided they are unused, in original condition, and include the original packaging and accessories.
How can I get help before ordering?
Our support team is available 24/7 to help with product questions, sizing, order details, and general guidance before you complete your purchase.